Refund and Cancellation Policy

Last Updated: November 27, 2025

Effective Date: November 27, 2025

This Refund and Cancellation Policy ("Policy") applies to all paid subscriptions and purchases made through Crushi.ai (the "Services"), operated by Alperen LTD ("Crushi," "we," "us," or "our"). This Policy should be read in conjunction with our Terms of Service and Privacy Policy.

IMPORTANT: Crushi.ai is an adult-oriented platform exclusively for users 18 years of age or older. Special provisions apply to refunds and cancellations for adult content services as described below.

1. Subscription Types and Billing

1.1 Available Subscription Plans

We offer the following types of subscriptions:

Monthly Subscriptions:

• Billed every 30 days from the date of initial purchase
• Automatically renew unless cancelled before the renewal date
• Pricing displayed in your local currency at checkout

Annual Subscriptions:

• Billed once every 12 months from the date of initial purchase
• Automatically renew unless cancelled before the renewal date
• Typically offered at a discounted rate compared to monthly billing

Lifetime Subscriptions:

• One-time payment for permanent access (where offered)
• Non-recurring, no automatic renewals
• Subject to our continued operation of the Services

Free Trials:

• May be offered at our discretion for new users
• Typically 3-7 days in duration
• Automatically convert to paid subscription unless cancelled before trial ends
• Require valid payment method to initiate

1.2 Billing and Payment

Billing Timing:

• Subscriptions are billed in advance at the start of each billing period
• Your billing date is determined by when you first subscribed
• You will be charged immediately upon purchase or at the end of any free trial period

Payment Methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal (where available)
• Apple Pay / Google Pay (for mobile app purchases)
• Other payment methods as displayed at checkout

Billing Notifications:

• We will send email reminders at least 7 days before your subscription auto-renews
• These reminders will include the renewal amount and renewal date
• Email notifications will be sent to the email address associated with your account

Failed Payments:

• If your payment method fails, we will attempt to process payment up to 3 times over 7 days
• You will receive email notifications of failed payment attempts
• Your subscription may be suspended or cancelled if payment cannot be processed
• You remain responsible for any outstanding amounts owed

1.3 Price Changes

Notification of Price Changes:

• We reserve the right to change subscription prices at any time
• For existing subscribers, price changes will take effect only upon your next renewal
• We will provide at least 30 days' advance notice of any price increase
• Notice will be sent via email to your registered email address

Your Options When Prices Change:

• If you do not agree to a price increase, you may cancel your subscription before the new price takes effect
• Cancelling before the renewal date will allow you to continue service through the end of your current billing period at the old price
• If you do not cancel, continuing to use the Services after the price change takes effect constitutes acceptance of the new pricing

2. Cancellation Rights and Procedures

2.1 Your Right to Cancel

You may cancel your subscription at any time, for any reason. The process and effect of cancellation depend on where and how you purchased your subscription.

2.2 European Union and United Kingdom Consumers - Withdrawal Rights

14-Day Withdrawal Right:

If you are a consumer residing in the European Economic Area (EEA) or the United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive and UK Consumer Contracts Regulations.

Withdrawal Period:

• The withdrawal period is 14 days from the date of purchase
• To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to [email protected]
• You may use the withdrawal form template provided below, but it is not mandatory

Effect of Withdrawal:

• If you exercise your right of withdrawal within the 14-day period, we will reimburse all payments received from you, including initial subscription fees
• Reimbursement will be made without undue delay and in any event no later than 14 days from the day we receive your withdrawal notification
• We will use the same payment method you used for the original transaction unless you expressly agree otherwise
• You will not incur any fees as a result of the reimbursement

IMPORTANT - Waiver of Withdrawal Rights for Adult Content:

By accessing and using the adult content Services immediately after purchase, you expressly request immediate access to digital content and you acknowledge and agree that:

1. You waive your 14-day withdrawal right for the portion of the Services you have already consumed
2. Once you begin using the Services (creating characters, generating content, viewing adult material), the withdrawal right is lost for that billing period
3. This waiver is required under EU law (Consumer Rights Directive Article 16(m)) because adult digital content is performed with your explicit consent and loses the right of withdrawal once performance has begun

Partial Refunds:

• If you withdraw within 14 days but have already used the Services, you may receive a pro-rated partial refund
• The refund will be reduced by an amount proportionate to the Services already supplied
• For example, if you used the Services for 7 days out of a 30-day monthly subscription, you may receive a refund for the unused 23 days

Withdrawal Form Template:

2.3 Cancellation Procedures

The process for cancelling your subscription depends on where you purchased it:

A. Website Subscriptions (purchased at crushi.ai):

To cancel a subscription purchased directly through our website:

1. Log into your account at crushi.ai
2. Navigate to Account Settings > Subscription or Billing
3. Click "Cancel Subscription" or "Manage Subscription"
4. Follow the prompts to confirm cancellation
5. Confirmation email will be sent to your registered email address

Alternative method:

• Email [email protected] with the subject line "Subscription Cancellation"
• Include your account email address and any relevant order information
• We will process your cancellation within 1 business day and send confirmation

B. Apple App Store Subscriptions (iOS):

For subscriptions purchased through the Apple App Store:

1. Open the Settings app on your iOS device
2. Tap your name at the top
3. Tap Subscriptions
4. Tap the Crushi.ai subscription
5. Tap Cancel Subscription
6. Confirm cancellation

Alternative methods:

• iTunes on your computer: Account > View My Account > Subscriptions
• Apple Support website: appleid.apple.com > Subscriptions

For refunds from Apple:

• Request refunds directly through Apple at reportaproblem.apple.com
• Apple determines refund eligibility based on their own policies
• We cannot process refunds for App Store purchases

Apple Support: support.apple.com/billing

C. Google Play Store Subscriptions (Android):

For subscriptions purchased through Google Play Store:

1. Open the Google Play Store app
2. Tap the Menu icon (three lines) > Subscriptions
3. Select the Crushi.ai subscription
4. Tap Cancel Subscription
5. Follow the on-screen instructions

Alternative method:

• Visit play.google.com/store/account/subscriptions on the web

For refunds from Google:

• Request refunds through Google Play at support.google.com/googleplay/answer/2479637
• Google determines refund eligibility based on their own policies
• We cannot process refunds for Google Play purchases

Google Play Support: support.google.com/googleplay

2.4 When Your Cancellation Takes Effect

Access After Cancellation:

• When you cancel, you will retain access to the Services until the end of your current billing period
• For example, if you cancel on January 15 but your subscription renews on January 30, you will have access until January 30
• No refund is provided for the unused portion of the current billing period (except for EU/UK withdrawal rights as described above)

No Future Charges:

• Once cancelled, you will not be charged for any future billing periods
• Your payment method will not be charged again
• You will receive a confirmation email when cancellation is complete

Free Trials:

• If you cancel during a free trial period, you will not be charged
• Your access will continue until the end of the trial period
• After the trial ends, you will lose access to premium features

Immediate Cancellation:

• If you wish to cancel immediately and lose access right away, you may request account deletion
• Contact [email protected] to request immediate account deletion
• No refunds are provided for immediate cancellation (except EU/UK withdrawal rights)

3. Refund Eligibility and Process

3.1 General Refund Policy

Standard Policy:

All subscription payments are non-refundable except:

• Where required by applicable law (EU/UK 14-day withdrawal rights)
• In cases of billing errors or technical failures as described below
• At our sole discretion in exceptional circumstances

No Refunds for:

• Change of mind after the withdrawal period
• Failure to use the Services
• Failure to cancel before automatic renewal
• Content that you find offensive or inappropriate (you are responsible for understanding the adult nature of our Services before purchasing)
• Violation of our Terms of Service resulting in account termination
• Services that have been partially or fully consumed

3.2 Refundable Circumstances

We will provide refunds in the following situations:

A. Billing Errors:

If you were charged incorrectly due to a technical or billing error:

• Duplicate charges (charged twice for the same subscription)
• Wrong amount charged (charged more than the displayed price)
• Charged after cancellation was properly completed
• Charged despite payment method failure

To request a billing error refund:

1. Contact [email protected] within 60 days of the charge
2. Provide your order number, date of charge, and amount charged
3. Explain the billing error
4. We will investigate and respond within 5 business days
5. If confirmed, refunds will be issued within 10 business days

B. Technical Failures:

If the Services are unavailable or substantially impaired due to technical issues on our end:

• Service outage exceeding 48 consecutive hours
• Critical features unusable for more than 7 days
• Persistent technical problems preventing reasonable use of the Services

Requirements:

• You must report the technical issue to [email protected] while it is occurring
• We must be unable to resolve the issue within a reasonable timeframe
• Refunds are calculated based on the downtime period only

Not covered:

• Issues caused by your internet connection, device, or browser
• Planned maintenance (with advance notice)
• Issues caused by third-party services
• Brief, isolated technical problems

C. Unauthorized Charges:

If your payment method was used without your authorization:

• Report immediately to [email protected]
• Provide details of the unauthorized charge
• File a dispute with your payment provider
• Cooperate with any investigation
• We will refund confirmed unauthorized charges

D. Age-Gated Access Issues:

If you completed age verification but were unable to access the Services due to a technical error on our part:

• Contact [email protected] immediately
• Provide evidence of completed verification
• We will either resolve access or provide a full refund

3.3 Refund Request Process

How to Request a Refund:

1. Email [email protected] with subject line "Refund Request"
2. Include the following information:
   • Your full name
   • Account email address
   • Order number or transaction ID
   • Date of purchase
   • Amount charged
   • Reason for refund request
   • Supporting documentation (if applicable)
3. Wait for review:
   • We will review your request within 5 business days
   • We may request additional information or documentation
   • You will receive a decision via email
4. Refund processing:
   • If approved, refunds will be processed within 10 business days
   • Refunds are issued to the original payment method
   • Processing time varies by payment provider (typically 5-10 business days)

Important Notes:

• Refund requests must be submitted within 60 days of the charge
• We reserve the right to request verification of identity before processing refunds
• Fraudulent refund requests may result in account termination and legal action

3.4 Prorated Refunds

When Prorated Refunds Apply:

Prorated refunds may be issued in the following situations:

• EU/UK consumers exercising withdrawal rights after partial use
• Extended service outages or technical failures
• At our discretion for exceptional circumstances

How Prorated Amounts Are Calculated:

For monthly subscriptions:

• Daily rate = (Monthly subscription price) ÷ 30 days
• Refund = (Days unused) × (Daily rate)

For annual subscriptions:

• Monthly rate = (Annual subscription price) ÷ 12 months
• Refund = (Full months unused) × (Monthly rate)

Example:

• Monthly subscription: $29.99
• Used for 10 days before cancellation
• Daily rate: $29.99 ÷ 30 = $1.00 per day
• Refund: 20 days × $1.00 = $20.00 (rounded)

Limitations:

• Prorated refunds are not automatic; they must be requested
• Minimum refund amount is €5 / $5 / £5 (amounts below this threshold will not be refunded)
• Prorated refunds do not apply to lifetime subscriptions

4. Free Trials

4.1 Free Trial Terms

Trial Duration:

• Free trial periods are typically 3-7 days as specified at signup
• The exact duration will be clearly displayed before you begin the trial
• Trial period begins immediately upon signup

Trial Eligibility:

• Free trials are available only to new users who have never subscribed before
• One free trial per user, per household, per payment method
• We reserve the right to deny free trials to users we suspect of abuse

Payment Method Required:

• You must provide a valid payment method to start a free trial
• Your payment method will not be charged during the trial period
• You will be charged automatically if you do not cancel before the trial ends

Age Verification:

• Free trials still require age verification (you must be 18+)
• Standard age-gating and verification procedures apply

4.2 Cancelling During Free Trial

No Charge Cancellations:

• If you cancel before your free trial ends, you will not be charged
• You will retain access to the Services until the trial period expires
• After the trial ends, you will lose access to premium features

How to Cancel:

• Use the same cancellation procedures described in Section 2.3
• Cancellation must be completed before 11:59 PM on the last day of your trial
• You will receive confirmation email when cancellation is complete

Trial to Paid Conversion:

• If you do not cancel before the trial ends, you will automatically be charged for a subscription
• The subscription type and price will be clearly disclosed at trial signup
• You will be charged at the beginning of your first paid billing period

Post-Trial Refunds:

• If you are charged after a free trial ends, standard refund policies apply
• EU/UK consumers have 14-day withdrawal rights from the date of charge
• You will not receive a refund simply because you "forgot to cancel" during the trial

4.3 Trial Abuse Prevention

We reserve the right to:

• Deny free trials to users with suspicious account patterns
• Deny trials to users who have previously cancelled immediately after trial periods
• Deny trials to multiple accounts from the same household or payment method
• Terminate accounts and deny refunds for fraudulent trial abuse

5. Automatic Renewals

5.1 How Auto-Renewal Works

Default Setting:

• All subscriptions (monthly and annual) automatically renew by default
• You will be charged at the start of each new billing period
• The charge amount will be the then-current subscription price
• Renewals continue until you cancel

Renewal Notifications:

• We will send reminder emails at least 7 days before renewal
• Reminders include renewal date, amount, and cancellation instructions
• Ensure your email address is current to receive these notifications

5.2 Managing Auto-Renewal

Turning Off Auto-Renewal:

• You can disable auto-renewal without cancelling your current subscription
• Access your account settings at crushi.ai
• Navigate to Subscription > Auto-Renewal
• Toggle auto-renewal off
• You will retain access until the end of your current billing period
• After the period ends, your subscription will not renew

Re-enabling Auto-Renewal:

• You can turn auto-renewal back on at any time before your subscription expires
• This will allow your subscription to continue automatically

Cancelling vs. Disabling Auto-Renewal:

• Cancelling: Terminates your subscription; you keep access until period ends
• Disabling auto-renewal: Same effect, just different terminology
• Both prevent future charges while maintaining current access

5.3 What Happens at Renewal

Successful Renewal:

• Your payment method is charged automatically
• You receive a receipt email
• Your subscription continues for another billing period
• Access to the Services continues uninterrupted

Failed Renewal:

• If payment fails, we attempt to charge your payment method up to 3 times over 7 days
• You will receive email notifications of failed payment
• If all attempts fail:
  • Your subscription may be downgraded to free tier (if available)
  • Or your access may be suspended/terminated
  • Outstanding amounts remain payable

Updating Payment Information:

• Keep your payment method current to avoid failed renewals
• Update payment information in your account settings
• We are not responsible for failed renewals due to expired or invalid payment methods

6. What Happens After Cancellation

6.1 Immediate Effects

Access to Services:

• You retain full access to premium features until the end of your current billing period
• All features remain available during this time
• You can continue creating and accessing content

No Future Billing:

• Your payment method will not be charged again
• No renewal notices will be sent
• Subscription status will show as "Cancelled" with end date

6.2 End of Billing Period

When Your Subscription Ends:

• Access to premium features is removed
• You will be downgraded to free tier (if available) or lose all access
• Some features may become read-only or unavailable

What You Can Still Do:

• Log in to your account (account remains active)
• Access account settings
• View your cancellation and payment history
• Re-subscribe at any time

What You Cannot Do:

• Create new AI characters
• Generate new adult content or images
• Access premium-only features
• Send messages or interact with certain characters (depending on tier)

6.3 Your Content and Data

Content Created During Subscription:

• Characters you created: May be preserved but with limited functionality
• Generated content: May be preserved in read-only format for a limited time
• Chat histories: May be preserved for a limited time (typically 30-90 days)
• Saved favorites: May be preserved but some may become inaccessible

Data Retention:

• We retain your account data according to our Privacy Policy
• Personal information is retained as required by law
• You may request account deletion at any time
• Deleted accounts cannot be recovered

Public Content:

• Characters or content you made publicly available may remain on the platform
• We reserve the right to preserve publicly shared content even after cancellation
• See our Terms of Service for details on content licensing

6.4 Re-Subscribing

How to Re-Subscribe:

• Log into your account at crushi.ai
• Navigate to subscription or billing settings
• Select a subscription plan
• Complete payment
• Access is restored immediately upon payment

Previous Content:

• Depending on how long since cancellation, some of your previous content may be restored
• Content deleted per our retention policies cannot be recovered
• No guarantee of content availability after re-subscription

Promotional Pricing:

• Previous promotional rates may not apply to re-subscriptions
• Current pricing will apply
• Free trials are typically not available for returning subscribers

7. Disputed Charges and Chargebacks

7.1 Resolving Billing Disputes

Before Filing a Chargeback:

We strongly encourage you to contact us directly before disputing charges with your bank or payment provider:

1. Email [email protected] with details of the disputed charge
2. Provide documentation: order number, date, amount, reason for dispute
3. Allow us to investigate: we typically respond within 5 business days
4. Work toward resolution: we will attempt to resolve legitimate disputes

Benefits of Direct Resolution:

• Faster resolution than chargeback process
• Avoids damage to your payment provider relationship
• Maintains your account access
• More favorable outcome in many cases

7.2 Chargeback Policy

What is a Chargeback:

• A chargeback is when you dispute a charge directly with your bank or credit card company
• The payment provider reverses the charge and takes money from our account
• This is different from a refund requested directly from us

Our Chargeback Policy:

If you file a chargeback without first contacting us:

1. Automatic account suspension: Your account will be immediately suspended pending investigation
2. Content access removed: You will lose access to all premium features and content
3. Investigation: We will provide evidence to your payment provider to dispute the chargeback
4. Outcome:
   • If chargeback is found in your favor: charge is reversed, account may remain suspended
   • If chargeback is found in our favor: charge is reinstated, account remains suspended
5. Account termination: Accounts with chargebacks may be permanently terminated at our discretion

Consequences:

• You may be permanently banned from creating future accounts
• We reserve the right to pursue legal action for fraudulent chargebacks
• Outstanding balances remain payable even if account is terminated

Fraudulent Chargebacks:

• Filing a chargeback for services you received and used is fraudulent
• This may constitute theft of services
• We cooperate fully with law enforcement on fraud cases
• You may be reported to payment processors and fraud databases

Legitimate Chargebacks:

• Chargebacks filed for truly unauthorized charges are acceptable
• If you did not authorize the purchase, file a chargeback and also notify us
• We will cooperate with legitimate fraud investigations

7.3 Subscription Disputes

Common Disputed Charges:

Many disputes arise from:

• Forgetting about automatic renewals
• Not cancelling before the renewal date
• Failing to receive renewal reminder emails (check spam folder)
• Misunderstanding cancellation procedures

These are NOT valid reasons for chargebacks:

• "I forgot to cancel"
• "I didn't use the service"
• "I didn't see the renewal email"
• "I don't like the content" (adult content platform - you are responsible for knowing what you're purchasing)

Valid Dispute Reasons:

• You cancelled before renewal but were charged anyway
• You were charged twice for the same period
• The amount charged does not match the stated price
• Your payment method was used without your authorization

How to Handle:

• Contact us first: [email protected]
• Provide evidence of proper cancellation (if applicable)
• Allow us to investigate and resolve
• Chargeback should be last resort

8. Special Circumstances

8.1 Account Termination for Terms Violations

No Refunds for Violations:

If your account is terminated for violating our Terms of Service, no refund will be provided for:

• The current billing period
• Any prepaid subscription time
• Any lifetime subscription purchases

Common violations resulting in termination:

• Accessing services while under 18 years of age
• Creating or sharing content depicting minors
• Uploading real-person sexual content
• Harassment, threats, or illegal activity
• Fraudulent payment methods or chargebacks
• Circumventing age verification or security measures

You remain liable for:

• All charges incurred before termination
• Any outstanding payment obligations
• Legal consequences of Terms violations

8.2 Service Discontinuation

If We Discontinue the Services:

In the unlikely event that we permanently discontinue the Crushi.ai Services:

Notice:

• We will provide at least 30 days' advance notice
• Notice will be sent to all active subscribers via email
• Notice will be posted prominently on the website

Refunds:

• Subscribers will receive prorated refunds for prepaid time after the shutdown date
• For example, if we shut down 15 days into your monthly subscription, you'll be refunded for the unused 15 days
• Annual subscribers will receive refunds for complete unused months

Your Content:

• We will provide a reasonable opportunity (typically 30-60 days) to download or export your content
• After the shutdown date, content may be permanently deleted
• We are not obligated to maintain content indefinitely

No Liability:

• We are not liable for loss of access, content, or service beyond the refund described above
• No compensation for inconvenience, lost time, or other indirect damages

8.3 Death or Incapacity

Deceased User:

If a subscriber passes away:

• Estate representatives may request cancellation and prorated refund
• Must provide death certificate and proof of legal authority
• Refunds issued to the estate, not to heirs directly
• Account will be permanently closed

Incapacitated User:

If a subscriber becomes incapacitated:

• Legal guardians or power of attorney holders may request cancellation
• Must provide legal documentation of authority
• Prorated refunds may be issued at our discretion
• Account will be closed or transferred per legal requirements

Contact: [email protected] with subject "Estate/Guardian Account Request"

8.4 Geographic Restrictions

Service Unavailable in Your Region:

If the Services become unavailable in your country or region due to legal changes:

Refunds:

• You will receive a prorated refund for prepaid time
• Calculated from the date the service becomes unavailable to you
• No refund for service time you were able to use

Notice:

• We will attempt to provide advance notice if possible
• Some legal changes may require immediate blocking
• Check our website for service availability updates

Your Responsibility:

• It is your responsibility to ensure you can legally access adult content in your jurisdiction
• No refunds for purchases made where services were always prohibited
• No refunds if your local laws change and prohibit access

9. Contact Information and Support

9.1 How to Contact Us

For all refund and cancellation inquiries:

Email: [email protected]

Subject Lines for Faster Processing:

• "Subscription Cancellation"
• "Refund Request"
• "Billing Error"
• "Technical Issue"
• "EU/UK Withdrawal Request"

Mailing Address:

Alperen LTD
[Your Cyprus Address]
Cyprus

Response Times:

• Email inquiries: 1-3 business days
• Urgent billing issues: 1 business day
• Refund requests: 5 business days for decision, 10 business days for processing

9.2 Information to Include

When contacting us about refunds or cancellations, please include:

Required Information:

• Your full name
• Account email address
• Subject/nature of inquiry
• Order number or transaction ID (if applicable)
• Date of purchase or charge
• Detailed description of issue

Optional but Helpful:

• Screenshots of errors or issues
• Previous correspondence reference numbers
• Payment method used (last 4 digits only)

Do NOT Include:

• Full credit card numbers
• Passwords
• Social security numbers or national ID numbers

9.3 Business Hours and Availability

Email Support:

• Available 24/7 (you can send anytime)
• Responses sent Monday-Friday, 9 AM - 6 PM CET (Cyprus time)
• Some delays may occur on weekends and holidays

Cyprus Public Holidays:

• Our offices are closed on Cyprus public holidays
• Response times may be delayed by 1-2 business days
• Urgent billing issues will be addressed as quickly as possible

Processing Times:

• Cancellation processing: Within 24 hours of request
• Refund decision: Within 5 business days
• Refund processing: Within 10 business days of approval
• Payment provider processing: 5-10 additional business days

10. Policy Updates and Changes

10.1 Right to Modify Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes may be necessary to:

• Comply with new legal requirements
• Respond to regulatory guidance
• Improve our services and processes
• Address new payment methods or platforms
• Clarify existing provisions

10.2 Notice of Changes

How We Notify You:

• Updated Policy will be posted at crushi.ai/refund-policy
• "Last Updated" date will be changed at the top of this document
• For material changes, we will send email notification to active subscribers
• Email will be sent at least 30 days before changes take effect

Material Changes:

Material changes that affect your rights include:

• Significant reduction in refund eligibility
• Changes to cancellation procedures
• Changes to EU/UK withdrawal rights
• Changes to how refunds are calculated

Non-Material Changes:

Minor updates that do not require advance notice:

• Clarifications of existing language
• Corrections of typographical errors
• Updates to contact information
• Examples and formatting changes

10.3 Effective Date of Changes

New Users:

• The Policy in effect at the time of your purchase applies to that purchase

Existing Users:

• Changes take effect on the stated effective date
• Your purchase made before the effective date is governed by the old Policy
• Renewals after the effective date are governed by the new Policy

Your Right to Cancel:

• If you do not agree with Policy changes, you may cancel before your next renewal
• Cancelling will prevent the new Policy from applying to you
• You will retain service under the old Policy through the end of your billing period

10.4 Continued Use Constitutes Acceptance

By continuing to use the Services after the effective date of Policy changes, you accept and agree to the updated Refund and Cancellation Policy. If you do not agree to the changes, you must cancel your subscription before the effective date.

11. Legal and Regulatory Compliance

11.1 Applicable Law

This Refund and Cancellation Policy is governed by:

Primary Jurisdiction:

• Laws of Cyprus (our place of incorporation and operation)

Consumer Protection Laws:

• EU Consumer Rights Directive (for EEA residents)
• UK Consumer Contracts Regulations (for UK residents)
• Local consumer protection laws where you reside
• Mandatory consumer rights in your jurisdiction cannot be waived

Conflicts:

• Where local law provides greater consumer protections, those protections apply
• Where our Policy is more generous than local law requires, our Policy applies
• If there is a conflict, the more consumer-friendly provision applies

11.2 Consumer Rights

Mandatory Rights:

Nothing in this Policy limits or waives your mandatory consumer rights under applicable law, including:

European Union Consumers:

• 14-day withdrawal right (with exceptions for digital content)
• Right to clear and transparent terms
• Protection against unfair contract terms
• Right to effective remedies

United Kingdom Consumers:

• Statutory cooling-off period
• Right to clear cancellation procedures
• Protection under Consumer Rights Act 2015
• Right to redress for non-conforming services

United States Consumers:

• State-specific consumer protection laws
• FTC regulations on recurring billing and subscriptions
• Right to cancel (varies by state)
• Protection against unfair or deceptive practices

11.3 Dispute Resolution

Informal Resolution:

• We encourage you to contact us first to resolve any disputes
• Most issues can be resolved through direct communication
• Email [email protected] with your concern

Formal Complaints:

• If you are unable to resolve the issue with us directly, you may file a formal complaint
• EU/UK consumers can use the Online Dispute Resolution platform: ec.europa.eu/consumers/odr
• US consumers can contact the Federal Trade Commission: ftc.gov

Arbitration:

• As stated in our Terms of Service, disputes may be subject to binding arbitration
• See Terms of Service for full arbitration provisions
• You may opt out of arbitration as described in the Terms

Consumer Ombudsman:

• Cyprus consumers may contact the Cyprus Consumer Association
• EU consumers may contact their national consumer protection office
• UK consumers may contact the Competition and Markets Authority

11.4 Age Verification and Adult Content

Special Considerations:

Because Crushi.ai provides adult content:

No Refunds for Minors:

• If you are under 18 and accessed the Services, no refund will be provided
• Your account will be immediately and permanently terminated
• You may face legal consequences for fraudulent age representation
• Parents/guardians will not receive refunds for unauthorized minor access

Content Warning:

• You cannot claim refund because you found content offensive or inappropriate
• The Services are clearly labeled as adult-only
• Age gates and content warnings are provided
• You are responsible for your decision to purchase

Verification Costs:

• Any costs associated with age verification are non-refundable
• Third-party verification providers may charge fees separately
• We are not responsible for third-party verification fees

12. Frequently Asked Questions

Q: Can I get a refund if I just don't like the service?

A: Generally, no. Payments are non-refundable unless you qualify for the EU/UK 14-day withdrawal right and have not yet used the service, or other specific refund circumstances apply. We encourage you to use free trials when available.

Q: I forgot to cancel before my renewal. Can I get a refund?

A: Unfortunately, no. We send reminder emails 7 days before renewal. It is your responsibility to cancel before the renewal date. However, you can cancel now to prevent future charges, and you'll retain access until the end of this billing period.

Q: How long does it take to get my refund?

A: If approved, refunds are processed within 10 business days. Your payment provider may take an additional 5-10 business days to credit your account. Total time is typically 2-4 weeks.

Q: I bought through the app store. How do I get a refund?

A: Contact Apple or Google directly. We cannot process refunds for app store purchases. Apple: reportaproblem.apple.com | Google: support.google.com/googleplay

Q: Will I lose my created content if I cancel?

A: You'll retain access to content until the end of your billing period. After that, content may be preserved for 30-90 days but with limited functionality. We recommend exporting any content you want to keep before cancellation takes full effect.

Q: Can I get a refund if I had technical problems?

A: Possibly, if the technical issues were on our end and prevented reasonable use of the Services. You must report issues while they're occurring. Brief or isolated technical issues do not qualify.

Q: I'm in the EU. How do I exercise my 14-day withdrawal right?

A: Email [email protected] within 14 days of purchase with a clear statement that you wish to withdraw. Note that if you've already used the Services, you may only receive a partial refund for the unused portion.

Q: What happens if my payment fails at renewal?

A: We'll attempt to charge 3 times over 7 days. If all attempts fail, your subscription will be downgraded or cancelled. No refund is owed. You're still responsible for the outstanding amount.

Q: Can I pause my subscription instead of cancelling?

A: We do not currently offer a pause or hold option. You must cancel and re-subscribe when ready to return. Consider turning off auto-renewal if you want to maintain access through the current period without renewing.

Q: I was charged for an account I didn't create. What do I do?

A: Contact [email protected] immediately with details. This may be fraud or unauthorized use. We'll investigate and refund confirmed unauthorized charges. Also contact your payment provider.

Q: Can I transfer my subscription to someone else?

A: No. Subscriptions are non-transferable and tied to your individual account. Each user must purchase their own subscription and verify their own age (18+).